Archives

Key to empathizing is asking if the customer is okay first and foremost. Make their experience seamless and encouraging. Let them know that the car will be back to its original beauty if not better. That they can trust you to treat the car with respect and that you will keep them in the loop […]

Sometimes, it’s hard to imagine how a customer feels after an accident; especially an accident that involves a wild animal. Imagine, if you will, you’re driving along minding your own business and without notice you’re being attacked by one or more wild animals. Attack may be a harsh word, but it is how it can […]